More on Coaching Business Systems

Last week here at the blog, I included a post on systems. Systems help us with scaling our business, automating certain functions and doing things faster.
Pages 73-75 of the Coaching Business Builder covers these five systems coaching businesses will want to have in place:

1. Sales and marketing
2. Product and program services
3. Registration and client onboarding supports
4. Financial systems
5. Communication

 
There’s always more we can be doing and putting into place in our business, especially in the area of systems. Questions to consider as you think about your systems right now -

• What systems gave you the most leverage?
• What generated the most business?
• Where did you get compliments or comments?
• What systems are working as they should?
• Which systems need attention?
• What are people asking for that you DO NOT have in place

Last week, I had you note what you wanted to look at for next year in terms of systems (link to that post). Is there anything you want to focus on this year before you close off?

One area that can be useful for coaches to develop is an FAQ - Frequently Asked Questions sheet. Think about the regular questions you get about your work. This might include things like:
What is coaching?
How can I participate? Is this an in-person or online program?
Where is the program held? Provide participants with details around course location (online or in person)
What do I need to participate? What materials and technology do people need to participate? Do they need access to the internet? Is there any software required?
What time will be required to participate? What are the expectations from you in terms of amount of time required for assignments, readings, preparation before the next session, etc.?
How do I connect/access the calls and/or information? Include any details and testing required prior to the start of the program. Indicate what people need to have done, and WHEN, before the start of the program.
As a participant, what supports will I have? Include information on materials provided, access to you and other participants
What components are included in their registration? Provide details in your FAQ— the program itself— length, start and end times; any follow-up coaching, follow-up calls.

FAQs can be uploaded to  your website.

What's the one thing you'd like to further develop as a system in your business to support you with automation, service and scaling your business?

Best, 
​Jennifer

Jennifer Britton
Author of Coaching Business Builder (2018), Effective Virtual Conversations (2017), 
Potentials Realized - Supporting Coaches, Businesses, Leaders and Teams 
Is 2019 your year to take it ahead? Join me for one of our two annual groups - The Learning Lab and Design Studio (focusing on program design) or the Coaching Biz Growth Lab (focusing on coaching business development)
Phone: 416-996-8326
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